NGUYỄN THÚY HẰNG

2001 – 2002 Master of Marketing

Monash University – on campus study, Melbourne, Australia

Won postgraduate scholarship from Australian Government  (AusAID)

1989 – 1993 Bachelor of Tourist Management

Hanoi National Economic University, Vietnam

Won scholarship from Vietnamese Government

TRAINER QUALIFICATION

2010 : Trainers of Next Move Program VCCI Hochiminh City

2006 : Qualified Course Designer authorized by Business Edge, MPDF

2005 : Qualified Trainer authorized by Business Edge, MPDF

2003 : Creative Trainer authorized by Tan Duc School in association with Michael A. Podonlinsky and Team Seminars

WORKING EXPERIENCE 

17 years working on Marketing and Customer Relationship Management

Experienced on variety of working environments such as state owned companies, international, and private ones

Positions have been in charge:

Marketing Manager for Funnyland, children toys retailer

Marketing Manager of Delta Group

Consulting Director of Marketing and a co-founder, Business Development Solutions Corporation (BDSC)

Client Service Manager, Taylor Nelson Sofres Vietnam, Media Research Department

Account Manager, Marketeers Vietnam (Marketing Agency)

Local Marketing Consultant, Danida SOE Diagnostic Audit Project (funded by the Danish Bi-lateral Aid Agency at the request of the World Bank)

Sales and Marketing Executive, Vietnam Airlines Corporation

TRAINING EXPERIENCE 

Public training:

Marketing Management

Customer Services

In-house training for Bureau Veritas, DSKH, Denso, Foster’s beer, GTZ and Vietnam Railway, Noi bai International Airport Ground Services, Tan Son Nhat International Airport Ground Services, MERAP, Viet Thuong.

Training material design:

Developed Service Marketing Manual officially applied on Business Edge

Designed Marketing and Customer Service materials for in-house training